Telkom South Africa doesn’t exactly have what one would describe a really good reputation with its subscribers. From the calls to reduce data prices to subscribers demanding for better speeds.
While the telco may be enjoying a surge in fixed and mobile network traffic due to more people staying at home, it seems there’s a new issue cropping up – customer satisfaction.
On 29 May at 7 am, Telkom (through their official social media handle) announced that they were undergoing a system maintenance that left their call centres unreachable.
“Dear Customers, our Call Centres are currently down due to important system maintenance. We will inform you once we are up again. Thank you for your patience,” read the post.
After this announcement, a number of subscribers took it to the comment section to express their disappointment with the telco. The complaints ranged from sarcasm to calls for compensation. Interestingly though, the service provider did not respond to any of the queries by the time of going to press.
Here are some of the best responses Telkom subscribers had:
The Not So Happy Subscribers
The most useless network iv ever came across it doesn't connect at all in Esselen Park
— Reagile 🇿🇦 (@reagilemokwena) May 29, 2020
Lol since when did you have a call centre if I were you I would keep it down forever.
— Ma-E💮 (@TheTalkeee) May 29, 2020
Do they ever work ?? I don't remember getting through lost my Two numbers that's I couldn't SIM swap then I gave up on Telkom mobile
— PECCY© (@Pecciluc) May 29, 2020
They are not useful even when they are up anyway, so what's the use? I was billed twice but even up to now there is nothing coming my way. No call, no money… Niks!
— Themba Tshabalala (@Themba_TT) May 29, 2020
Nothing new here you always down 24/7
— @mabongi2 (@mabongi25) May 29, 2020
Then those that want to be compensated
Compensate us dont just talk nje
— vinMalik (@malicgk) May 29, 2020
And the ones who find kindness in everything
Thank you for the information
— QueenBonolo (@Bonolo14798831) May 29, 2020
How long will this take
— Collen Kgagudi (@CKgagudi) May 29, 2020
As of publishing this piece, Telkom’s call centre had not yet gone back online, four hours later.